The FileOpen plugin has a major problem with the latest version of Adobe Reader and Acrobat (version DC) on the Mac, which is now 64-bit and won't load any previous plug-in.
FileOpen Systems is working on a new version but can't say with certainty when it will be ready, only that it is their highest priority at the moment.
In the interim the workaround is to install Reader XI in parallel with (in addition to) DC, a configuration that is allowed on the Mac.
Click here to download the last version (XI) of Adobe Reader.
Note to Safari users:
Due to Apple’s updates and fixes it has become no longer possible to view PDF files in your Safari web browser. We apologize for this, and we hope to be able to restore this functionality in the future.
For now it seems that the best that can be done is to use Firefox together with stand-alone Adobe Reader or Acrobat. For more information about using these together, please see this Q1 at this link:
You may test your FileOpen plug-in installation with Firefox and Adobe by clicking on this link:
Grant’s recommends using the Flash viewer in Chrome. If you opt for the PDF version, please read below.
“While Google Chrome is not a supported browser, the Adobe PDF Plug-In For Firefox and Netscape 10.0.0 does actually work with Chrome on Windows. Unfortunately, there is no solution for the Mac at this time.”
[Note: If you don’t have the Adobe Reader plug-in installed in Chrome, you will have to close Chrome and install or re-install Adobe Reader to get Adobe Reader in Chrome’s plug-in list. If it is already installed, you may move on to the next section. Get Adobe Reader.]
“If you are running Windows and you want to display your PDF files in Chrome using the Adobe Reader, you can easily disable the native viewer. Just type “about:plugins” in address bar and then disable the Chrome PDF Viewer. You don’t even need to restart.”
A “Gift Subscription” to Grant’s is actually a special, reduced-rate subscription that is only available to current, “paid-up” subscribers with at least six (6) issues left on their subscription. Such subscribers can purchase a one-year subscription for someone else at a reduced rate. Call for more information.
NOTE: If you failed to receive your issue, for whatever reason, call us IMMEDIATELY.
As a subscriber, you can download and print any issue from the Website for your own personal use.
However, if you failed to receive your issue, call us within sixty days of the cover date and we will mail you a replacement. (As long as supplies last.)
**Be advised, we only keep hard copies going back approximately six issues.
**Please note: When troubleshooting problems with a web site, exit your browser completely after clearing yours cache and cookies, then attempt to access the site again. In Windows, close all your browser windows; in Mac OS X, quit (Command-q) your browser.
1. Start your browser. ?
2. Tap Menu, and then tap More. ?
3. Select Settings. ?
4. Under "Privacy settings", select Clear cache, Clear history, or Clear all cookie data as appropriate, and then tap OK to accept (or Cancel to cancel) the deletion.
1. In the browser bar, enter: chrome://settings/clearBrowserData
2. Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site and plug-in data). From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.
3. Click Clear browsing data.
1. From the Tools or History menu, select Clear Recent History. If the menu bar is hidden, press Alt to make it visible.
2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything. ?
3. Click the down arrow next to "Details" to choose which elements of the history to clear. Click Clear Now.
Internet Explorer 8 and higher
1. From the Tools or Safety menu, select Delete browsing history.... If the menu bar is hidden, press Alt to make it visible.
2. Deselect Preserve Favorites website data, and select: ?
? Temporary Internet files or Temporary Internet files and website files
? Cookies or Cookies and website data
4. Click Delete.
INTERNET EXPLORER 7
1. From the Tools menu in the upper right, select Delete Browsing History.... ?
2. To delete your cache, click Delete files.... To delete your cookies, click Delete cookies....?To delete your history, click Delete history....
3. Click Close, and then click OK to exit.
MOBILE SAFARI for iOS (iPhone, iPod touch, iPad)
To clear cache and cookies:
1. From the home screen, tap Settings, and then tap Safari. ?
2. At the bottom of Safari's settings screen, tap Clear cookies and data, or Clear Cookies and Clear Cache. Confirm when prompted.
To clear history:
1. From the home screen, tap Safari.?
2. At the bottom of the screen, tap the Bookmarks icon.?
3. In the lower left, tap Clear.?
4. Tap Clear History.
1. From the Opera menu, select Settings, and then Delete Private Data.... ?
2. In the dialog box that opens, select the items you want to clear, and then click Delete.
1. From the Safari menu, select Reset Safari.... ?
2. From the menu, select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data covers both cookies and cache.
Using your iOS device (iPad, iPhone and iPad touch), you can download the free GRANT'S app from the AppStore. Then, simply log in with your e-mail address and password.
Using your Android device, (tablet or phone) you can download the free GRANT'S app from GooglePlay. Then, simply log in with your e-mail address and password.
As our PDFs are secure, you will also have to install a plug-in on your computer to read them.
Our plug-in is machine-specific, so choose the computer you would most likely use to download your issues.
As long as you have Admin Rights (permission to make changes to your computer), the whole installation process should take less than a minute. If you don't have Admin Rights, you'll have to contact your Tech Help or Network Administrator to help you install the plug-in.
1) Go to http://grantspub.skyworld.com/info/fileopen.cfm, or click on the "FileOpen" button at the bottom of the right-hand column on any of our Web pages.
2) Click on the red link at the top of the main column that reads, "CLICK HERE TO DOWNLOAD THE FILEOPEN PLUGIN."
3) If any dialog boxes pop up asking to install Active-X or to allow changes to your Adobe preferences, click "yes" or "ok."
If you have Adobe Reader running when you try to install, you will see a dialog box that says, "Adobe Reader is active, click okay to close." That's fine; it shows that the installer actually found the right version of Reader. Just close it and continue. At the end of this short procedure, you should see "installation complete." It really should be that simple.
If you have any questions/problems, please call us in the officses during normal business hours at 212-809-7994
Thank you for your cooperation and your interest in Grant's.
You must be registered to use the site. (Subscribers: Online access is complimentary with your hard copy subscription, but it is not automatic. Unless you subscribed online, you must also register before using the site.)
You register by clicking on "Login" on the right side of the navigation bar. --In the dialog box that opens, click on the button where it says, "Register" --On the next page, enter your Customer Number and your Zip Code then click "Submit." --When prompted, enter your e-mail address and a Password of your choosing.
Your Customer Number can be found on the envelope that your issue is mailed in. Look for the number in the upper left corner of the address area. It's followed by a numer of asterisks. It might appear like this:
If you don't have your envelope, please e-mail us or call us during business hours.
We have several ways of reading issues and articles digitally.
1) On your computer. (PC, Mac or Linux.)
2) On iOS devices, like iPhone, iPad and iPod touch.
3) On Android devices.
We have two ways of opening Grant's issues and articles on your computer:
1) As a PDF in Adobe Acrobat (or Reader)
2) in the Adobe Flash viewer.
If you'd like to save a PDF to your computer, you need to install the FileOpen plugin to be able to open and print. If you prefer to just read on screen or print, you can forego installing the plugin and just open in Flash. (You probably have Flash on your computer already.) Both options are available for all issues and articles and in fact, you don't need to choose between them: you can use either or both. The only difference is that you can save a PDF to your hard drive, so you won't have to look for it again.
Most computers have Adobe Flash installed on their systems. If you are woking in an envrironment that doesn't allow installing third-party software. Or, if you don't have Admin rights to your computer and are unable to install FileOpen, then the Flash option may be for you.
Yes, we've added the ability to open and print issues and articles in Abobe Flash. You'll be able to read on screen and print just as you can with the PDF, but since Flash is installed on most computers already, you won't have to concern yourself with installing anything new. The only difference to the user is that you can save the PDFs to your computer. The Flash viewer only allows you to read on screen and print.
Please run this program:
Then, if on XP, reboot. If not, then:
Install via this program:
As you know, we distribute our PDFs in a locked format. You need the FileOpen plugin to open and print PDFs of GRANT'S issues and articles. Since installing Adobe Reader XI, you may be seeing intermittent problems opening and printing GRANT'S. Adobe Reader may be trying to run an older, outdated version of the plug-in.
(Even if you've updated your software/plugin recently.)
The designers of FileOpen suggest you re-install using the latest installer. Go to:
and download the latest FileOpen Plug-in Installer for Mac.
*Note: MOST Mac users will use the version for OSX 10.6 or higher.
As you know, we distribute our PDFs in a locked format. You need the FileOpen plugin to open and print PDFs of GRANT'S issues and articles. Since installing Adobe Reader XI, you may be seeing intermittent problems opening and printing GRANT'S.
Adobe Reader may be trying to run an older, outdated version of the plug-in.
(Even if you've updated your software/plugin.)
The designers of FileOpen suggest you unistall your current plugin and reinstall the latest one.
Please follow the instructions below:
1) Run this program:
(Then, if using XP, reboot.)
2) Then install via this program:
The issue is probably related to Adobe Reader X and/or Windows.
If you get this error message, you can try try two things:
1) First, in Adobe Reader, go to Edit>Preferences>General>Enable protected mode at startup and UNCHECK this box. Then, restart Adobe Reader.
2) If the above doesn't work, you should try reinstalling the FileOpen plugin. To get the updated plugin, click on this link: http://plugin.fileopen.com/new
If you are having technical problems with the site, please run through the checklist below before contacting us.
Do you get any error messages? Can you describe the problem? Such as:
1) Are you able to login? "Logging in" means inputting your Username (e-mail address) and your Password to gain access to the site. If you can't log in: —Is your subscription up-to-date? —Are you registered to use the site? (Online access is complimentary with your subscription, but it isn't automatic, you must register to use the site. If you haven't registered, you can do so here.) —Do you remember your Username and/or Password? Once logged in, you will see Welcome back, [Your Name] in the upper right corner.
2) After logging in, are you able to download the issue?
We use a plug-in that is machine-specific and must be installed after Adobe Reader for you to be able to open and print issues of Grant's off a computer. (iPads work differently, for more information, click here.)
—Do you get any error messages saying that you are "missing something?" A "component," a "plug-in," etc?
— You are apparently able to download the issue, but something else happens? (Blank pages, won’t print at all, won't print properly?)
—If you encounter the above, you probably don't have the plug-in installed on your computer. See "Checking for plug-in" below. If you need to install the plug-in, please follow the directions here.)
If you see an error message that states "you are licensed on another machine." You DO have the plug-in installed, but apparently not on the computer that is registered to the account. (Remember, our plug-in is machine-specific). Please contact us via e-mail or phone to reset your access key. Please provide your Username and Password.
How do I know if I have the plug-in? It's easy to check if the plug-in is installed, when Adobe Reader is running: Windows users: Click on the Help Menu at the top of the screen. Mac users: you click on the Adobe Reader Menu. If you see "About Third Party Plug-ins" and under that, "FileOpen WebPublisher," you're good to go.
To use grantspub.com with a Mac, you need to 1) Register to use the site, 2) Make sure Adobe Reader is installed and 3) Install the FileOpen plug-in.
How do I know if I have Adobe Reader? Go to your Applications folder, in List View, you would see it listed near the top alphabetically.
How do I know if I have the plug-in? It's easy to check if the plug-in is installed. When Adobe Reader is running: Mac users click on the Adobe Reader Menu at the top of the screen. If you see "About Third Party Plug-ins" and under that, "FileOpen WebPublisher," you're good to go.
I'm getting blank pages...
If you are getting blank pages while trying to view Grant's PDFs on your Mac, the answer is usually simple:
The Mac comes with Preview already installed for viewing and printing PDFs. However, our plug-in only works with Adobe Reader. And, even if you install Adobe Reader and the FileOpen plug-in, the computer may still "default" to Preview. If you open a PDF and see "Preview" in the upper left corner, next to the Apple, this is the case. (iPads work differently, for more information, click here.)
There *IS* a way to get the Mac to use Reader as the default application for PDFs, and those instructions are pasted down below. But you may simply open the PDF from within Adobe Reader. (This is assuming you've not just downloaded the FileOpen plug-in, but installed it, as well. You would have seen "installation complete" at the end of the procedure.)
*If you've already downloaded the issue and know where to find it, then skip to STEP (2).*
STEP (1) SAVING THE PDF WHILE BYPASSING YOUR WEB BROWSER: To avoid any frustration, you want to open the PDF in Adobe Reader, not in your Web browser (Safari), because the browser might be using Preview to view PDFs and you'll still get blank pages. So, we're going to bypass the Web browser.
--If you're using Safari, the easiest thing to do is to hold down the Option key and click on the "Download Current Issue" link. (You must be logged in first.) This will automatically download the PDF to your default location. (Usually your Downloads Folder or Desktop.) Move on to the next step.
STEP (2) OPEN THE PDF FROM WITHIN ADOBE READER: With Reader running, click on the "File" menu at the top of the screen. Go to "Open" and locate the PDF (on your Desktop, or in your Downloads folder). If you have the plug-in installed, then you should now see the issue you downloaded open on your screen. If you don't, you'll probably see something about a missing component. Please go to www.grantspub.com/fileopen.cfm to download and install the plug-in.
How do I get the Mac to use Adobe Reader, instead of Preview?
This is not necessary to do; you can simply open PDFs from within Reader as detailed above. But if you choose, you can set your Mac to default to Reader. (Preview will still be the default program for viewing picture files and of course, you can still open PDFs from within Preview as shown above for Reader.)
To do this, on your Desktop or within any window, click once on any PDF to select it. Hold down the Command key and type the letter I, (Command+I) and release. This should open up the "Get Info" box. (Or go up to the File menu and scroll down to "Get Info" and click.) In the Get Info box, you'll see an arrow and "Open with:" If the arrow is facing down, you'll see a pull-down menu with "Preview.app" in it. (If it's facing to the right, click on it to drop down that section.) You click on that pull-down and select "Adobe Reader.app" When you've done that, click on the button below that says "Change All. . ." and you have reset your Mac to default to Adobe Reader.
If you have any questions or problems, please call during business hours: 212-809-7994.
Thank you for your patience and your interest in Grant's.
Multiple copy discounts and limited (one-time) reprint arrangements may be available upon inquiry. Call 212-809-7994 for more information.
USE OF THIS SITE MEANS THAT YOU AGREE TO THESE TERMS. Please contact us at 212.809.7994 or email@example.com regarding these terms, or if you have other questions.
Mac users: you click on the Adobe Reader Menu. If you see "About Third Party Plug-ins" and under that, "FileOpen WebPublisher," you're good to go.
Checking for the plug-in is simple. While in Adobe Reader, click on the Help Menu at the top of the screen. If you don't see "About Third Party Plug-ins" and under that, "FileOpen WebPublisher," you don't have the plug-in installed.
Click here to get the plug-in:
REGARDING THE FILE-OPEN PLUG-IN:
Grant's posts issues in a "locked" PDF format. You will need to install a plug-in on your computer that will work (invisibly) with your Adobe Acrobat Reader. This will take only a few moments of your time and will help to protect both your investment and our intellectual property.
This plug-in, from FileOpen Systems, allows registered subscribers to open issues of Grant's Interest Rate Observer in PDF format. The plug-in can only be installed on ONE computer in a location. You will NOT be able to forward the issue to open it on another computer OR download a PDF from another location. An additional plug-in may be requested. Send an e-mail to Webmaster@granstpub.com. In the subject line put, second key request and in the body of the e-mail, designate where you will be installing the second key. (Home, office, laptop, etc.) This will help us in the future to diagnose problems based on your location. So PLEASE choose the computer(s) you wish to access Grant's from CAREFULLY. The computer(s) you select to install FileOpen on will be the only one(s) that you will be able to use to open and read the PDF version of Grant's Interest Rate Observer. As always, you will be able to print and take a hard copy with you.
**PLEASE NOTE: Grant's Interest Rate Observer is first and foremost a print publication. Access to the Website is a courtesy extended to subscribers at no additional cost. GRANT'S HAS NO CONTROL OVER THE END-USERS' ENVIRONMENT--regarding hardware and software -- and can make no guarantee that you will be able to successfully install and use the plug-in.
You're getting an error message saying, "This subscription is licensed on another machine." What does that mean?
It appears you are trying to use a computer that is not registered to your account. You can reset your access yourself, once every sixty days. Look for the Member Info in the upper right corner. Click on the link that says "RESET ACCESS."
If you need your key reset again in the same sixty day period, please contact Grant's via email: firstname.lastname@example.org or phone: 212-809-7994.
Our plug-in is machine-specific, and we initially only activate one per subscriber. An additional key MAY be requested, but not for the same location. This is considered on a case-by-case basis.
Click on the Renew Button at the top of the screen!
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